Using our store

These terms apply to your use of the Hemex Industries website and to orders placed through our online store. By placing an order, you confirm that the information you provide is accurate and that you are authorized to use the selected payment method.

Products and pricing

We make reasonable efforts to keep product descriptions, images, availability and prices accurate. Product availability and pricing may change before an order is accepted. If we cannot fulfil an accepted order, we will contact you and refund any payment received for the unavailable item.

Orders and payment

An order is subject to payment authorization, stock availability and delivery feasibility. We may contact you to verify order details, especially for large or unusual quantities. You are responsible for reviewing your order before payment.

Delivery, returns and refunds

Delivery arrangements are described in our Shipping Information page. Returns and refunds are handled under our Returns and Refunds policy. Nothing in these terms limits any rights that cannot legally be excluded.

Product use and safety

Use each product only for its intended purpose and follow the applicable instructions, warnings and workplace safety requirements. Insulated tools do not remove the need for proper isolation, testing and personal protective equipment.

Intellectual property

Website text, product photography, logos and other materials belong to Hemex Industries or their respective owners. They may not be copied, republished or commercially used without permission.

Contact

Questions about an order or these terms can be sent to [email protected]. Business details are available on our Business Information page.

Last updated: September 1, 2026