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Our Offline Stores

Mon - Fri 9:00am - 6:00pm

ed office 1 | Hemex VDE Tools – Professional 1000V Insulated Tools

United Kingdom Office

Email: [email protected]
Call Us: +44-7355232677
Address: 291 Brighton Road, South Croydon, United Kingdom

ed office 2 | Hemex VDE Tools – Professional 1000V Insulated Tools

Hong Kong Office

Email: [email protected]
Call Us: +8615555539708
Address: RM A1-13, BLK A 3/F, YEE LIM IND CTR, 2-28 KWAI LOK ST,KWAI CHUNG,NT HK

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    Frequently Asked Questions

    How can I check my order status?

    After placing an order, check the confirmation email for order details. For help, contact [email protected] with your order number.

    How long does delivery take?

    Processing and delivery times depend on product availability, destination and carrier route. Available shipping methods and charges are shown at checkout, and tracking is supplied when available.

    What should I do if my parcel is damaged?

    Keep the packaging, record the condition and email us within 7 days of delivery with clear photographs of the parcel and product.

    How do I request a return?

    Contact [email protected] within 30 calendar days after delivery with your order number, the item being returned and the reason. Wait for our return instructions before sending anything back.

    How can I check my order status?

    After placing an order, check the confirmation email for order details. For help, contact [email protected] with your order number.

    How long does delivery take?

    Processing and delivery times depend on product availability, destination and carrier route. Available shipping methods and charges are shown at checkout, and tracking is supplied when available.

    What should I do if my parcel is damaged?

    Keep the packaging, record the condition and email us within 7 days of delivery with clear photographs of the parcel and product.

    How do I request a return?

    Contact [email protected] within 30 calendar days after delivery with your order number, the item being returned and the reason. Wait for our return instructions before sending anything back.