Who we are

Hemex Industries operates this website and online store. We provide professional insulated tools, non-sparking tools, power tools and related industrial equipment. Our business contact details are available on the Business Information and Contact Us pages. For privacy questions, email [email protected].

Information we collect

When you place an order, contact us, create an account or request support, we may collect your name, billing and delivery address, email address, telephone number, order details and information you choose to provide. We also receive technical information such as IP address, browser type and device information when you use the website. Cookies may be used to keep the store functional, remember preferences and measure website performance.

How we use information

  • To process payments, orders, delivery and returns.
  • To communicate with you about orders, product questions and service requests.
  • To maintain account, fraud-prevention and website security records.
  • To improve the store and understand how visitors use it.
  • To send marketing messages only where permitted or where you have requested them.

Sharing information

We share information only as needed to operate the store, including with payment providers, delivery and logistics providers, website service providers, analytics providers and professional advisers. We do not sell customer personal information.

Retention and your rights

We keep information for as long as necessary to provide services, meet accounting, legal and dispute-resolution requirements, and protect the store. Depending on your location, you may have rights to access, correct, delete, restrict or object to certain processing, or request a copy of your information. Contact us to make a request.

Cookies and third-party services

Our store uses cookies and similar technologies for shopping-cart functionality, login sessions, preferences and measurement. Embedded or linked third-party services may apply their own privacy policies. You can manage cookies through your browser settings, although some store functions may not work correctly if cookies are disabled.

Updates

We may update this policy when our practices or legal requirements change. The current version will always be published on this page.

Last updated: September 1, 2026