Order processing

Orders are normally reviewed and prepared Monday through Friday, 9:00 am to 6:00 pm. Processing time depends on product availability, order quantity, customization and payment confirmation. We will contact you if an item requires additional lead time.

Delivery destinations and charges

We ship internationally where our logistics partners and applicable laws permit. Available destinations, shipping methods and charges are shown at checkout after you enter your delivery address. If a destination or shipping method is unavailable, the order cannot be completed for that destination.

Import duties, customs charges, brokerage fees and local taxes may be payable by the customer unless checkout explicitly states otherwise.

Delivery estimates and tracking

Estimated delivery dates are provided after the shipping address, product availability and carrier route are confirmed. Carrier delays, customs inspections, severe weather and events outside our control may affect an estimate. Tracking information is supplied when available.

Address and delivery issues

Please check your delivery address before completing payment. Contact us as soon as possible if an address needs correction. If a parcel arrives visibly damaged, record the condition, keep the packaging and contact us within 7 days with photographs.

Questions

For a shipping quotation or delivery question, contact [email protected] or use our Contact Us page.

Last updated: September 1, 2026