Return window

You may request a return within 30 calendar days after delivery. To start a return, contact [email protected] with your order number, the item being returned and the reason.

Return conditions

Items must be unused, complete and in their original packaging, with all accessories, manuals and proof of purchase. Products that have been used, altered, damaged through misuse or returned without required parts may be refused or may receive a partial refund. This policy does not limit any mandatory rights that apply under local law.

Custom-made, personalized, clearance, downloadable or hygiene-sensitive products may be non-returnable where permitted by applicable law. Defective or incorrectly supplied products are handled separately and may qualify for replacement or refund.

Return approval and shipping

Do not send an item back until we provide return instructions. Unless the item is defective, damaged on arrival or sent in error, return shipping is the customer’s responsibility. We recommend a tracked service. We are not responsible for returns lost in transit without proof of delivery.

Inspection and refunds

After the returned item is received and inspected, we will email you with the result. Approved refunds are issued to the original payment method. Bank and payment-provider processing times may vary. Original shipping charges are generally non-refundable unless the return is caused by our error or a defective product.

Exchanges and damaged deliveries

If your item arrives damaged, incomplete or incorrect, email us within 7 days of delivery with clear photographs of the packaging and product. We will review the claim and, where appropriate, arrange a replacement or refund.

Contact

For returns and refunds, contact [email protected]. Our offices are listed on the Contact Us page.

Last updated: September 1, 2026